Shipping policy
Welcome to LACE IN MOON. ✨
We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for details about order processing, shipping methods, tracking, and delivery.
📦 Order Processing
After your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.
Processing Time
1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside business hours will be processed on the next available business day.
- Processing times may be slightly extended during holidays, promotions, or peak shopping seasons.
Every order is carefully checked and packaged before shipment to ensure accuracy and quality.
🚚 Shipping Methods & Rates
We currently offer shipping within the United States.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $64.99 | $8.00 |
| Free Shipping | $65.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated during checkout.
⏱️ Estimated Delivery Time
📦 Standard Shipping
Estimated delivery time:
7–15 Business Days
🚀 Expedited Shipping
Estimated delivery time:
6–10 Business Days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, and other unexpected circumstances.
🔎 Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Tracking updates usually become available within 24–48 hours after the carrier receives and scans your package.
If you have any questions about your shipment, please contact us:
📝 Shipping Information
To help ensure successful delivery:
- Please verify your shipping address before completing your order.
- Shipping addresses cannot be changed after your order enters processing.
- Orders containing multiple items may be shipped separately depending on inventory availability.
- Shipping carriers are selected based on destination and service availability.
- We currently do not ship to APO, FPO, or DPO military addresses.
⚠️ Shipping Delays
Although we work hard to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
We appreciate your patience and understanding.
📦 Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact our Customer Support Team as soon as possible.
Please provide:
- Order Number
- Photos of the package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our team will review your request and assist you with the next steps.
🏡 Business Address
The address below is provided for business correspondence only and is not a return warehouse.
Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions.
LACE IN MOON
📍 9550 W Sahara Ave #1087
Las Vegas, NV 89117
United States
Business Correspondence Only – Not a Return Address
💌 Contact Us
For any questions regarding shipping or delivery, please contact:
Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).
Thank you for choosing LACE IN MOON. 🌙
We appreciate your trust and support. Our goal is to provide beautiful styles, reliable service, and a seamless shopping experience for every customer. ✨
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