Refund policy
At LACE IN MOON, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, our team is here to help make the return process simple and convenient.
Please review our Return & Refund Policy below before submitting a request.
🌙 Return Eligibility
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, items must:
- Be unworn, unused, and unwashed
- Remain in their original condition
- Include original tags attached
- Be free from stains, makeup, perfume, odors, pet hair, or any signs of use
- Include original packaging whenever possible
Items that do not meet these requirements may not be accepted.
✦ Items That Cannot Be Returned
For hygiene and safety reasons, the following items are not eligible for return:
- Final Sale items
- Gift Cards
- Bodysuits
- Underwear & Lingerie
- Swimwear with hygiene liner removed
- Earrings
- Personalized or customized products
- Beauty accessories
- Items damaged due to improper use, washing, or care
💌 How To Start A Return
Before sending any item back, please contact our Customer Support Team for approval.
Customer Support Email
Please include the following information:
- Order Number
- Full Name
- Email Address
- Item(s) you would like to return
- Reason for the return
- Photos of the item (if damaged, defective, or incorrect)
After your request has been reviewed and approved, we will provide the correct return instructions and return address.
⚠️ Returns sent without prior approval may not be accepted.
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is caused by:
- Incorrect item received
- Damaged item upon arrival
- Confirmed manufacturing defect
Original shipping fees are non-refundable.
For your protection, we recommend using a shipping service with tracking information.
✨ Damaged Or Incorrect Items
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
Our team will review your request and provide an appropriate solution.
💳 Refund Process
Once your returned item has been received and inspected, we will notify you of the refund result by email.
If your return is approved:
- Your refund will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days.
- Additional processing time may be required depending on your bank or payment provider.
⏳ Order Cancellation
Orders may be canceled within 12 hours after being placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
🤍 Important Notes
Please keep in mind:
- All returns require prior approval from our Customer Support Team.
- Unauthorized returns may not be accepted.
- Items showing signs of wear, washing, alteration, or damage after delivery are not eligible for refunds.
- Please package returned items securely to avoid damage during transit.
- LACE IN MOON reserves the right to refuse returns that do not comply with this policy.
🏡 Return Address Information
LACE IN MOON
9550 W Sahara Ave #1087
Las Vegas, NV 89117
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before returning any merchandise. We will provide the correct return address after your request has been approved.
💖 Contact Us
If you have any questions regarding returns or refunds, please contact:
Our Customer Support Team typically responds within 24–48 business hours (Monday–Friday).
Thank you for choosing LACE IN MOON. 🌙
We appreciate your trust and support. Our goal is to provide beautiful styles, thoughtful service, and a seamless shopping experience for every customer. ✨
- Choosing a selection results in a full page refresh.